The patient journey in a dental hospital consists of consecutive stages ranging from booking an appointment to initial assessment, from necessary imaging to treatment plan and referral to relevant specialities. At Bahçeşehir University Oral and Dental Health Hospital, this process can be managed through a system where different dental specialities and imaging facilities are located within the same clinical structure. At BAU Dental Campus, digital patient tracking systems, advanced imaging technologies and artificial intelligence-assisted decision mechanisms are also part of the clinical infrastructure.

One of the first points of contact for the patient is the appointment process. In the digital appointment area of BAU Dental Campus, an appointment request can be created with first name, last name, telephone number and preferred day details. The campus states that the created appointments will be confirmed within two hours. On the website of Bahçeşehir University Oral and Dental Health Hospital, patients can search by clinician name or directly select the relevant department to book an appointment.

Oral, Dental and Maxillofacial Radiology plays an important role in the initial clinical evaluation. In the evaluation of individuals applying to the hospital, besides clinical examination, imaging methods such as X-rays, laboratory tests or tissue sampling can be used when deemed necessary. While teeth, gums, tongue, palate, mouth floor and surrounding tissues are evaluated in the intraoral examination, areas such as the jaw joint, sinuses and lymph nodes can also be reviewed in the extraoral examination.

Imaging options supporting the diagnostic process are also located within the clinical structure of the hospital. Intraoral radiographs include periapical, bite-wing and occlusal imaging, while extraoral imaging methods can also be utilised when needed. The evaluation of imaging results together with clinical examination contributes to determining the treatment needs and the relevant area of expertise.

Bahçeşehir University Oral and Dental Health Hospital features departments of Oral, Dental and Maxillofacial Surgery, Oral, Dental and Maxillofacial Radiology, Paediatric Dentistry, Endodontics, Orthodontics, Prosthodontics, Restorative Dentistry and Periodology. In cases requiring evaluation by multiple specialities, this clinical diversity enables the patient's different treatment needs to be addressed within the same healthcare facility.

Planning the patient journey does not only cover the treatment delivery itself. Appointment, initial examination, imaging, diagnosis, referral to the speciality and treatment planning progress as mutually complementary stages. The multidisciplinary clinical structure and digital infrastructure of BAU Dental Campus also bring together these different components of this process within the same oral and dental health ecosystem.